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📚 Product Documentation & Guides

Acumen Trust Help Center

Everything you need to know about evidence grounded reasoning, exception states, evidence readiness, and lossless Excel exports.

Getting Started/docs/getting-started/quick-start-guide

Quick Start Guide: Your First Security Questionnaire in 5 Minutes

Step-by-step walkthrough covering account setup, evidence uploading, questionnaire processing, and lossless exports.

⏱️ 3 min read
Getting Started/docs/getting-started/evidence-readiness-checklist

Evidence Readiness Checklist: Essential Security Documents

Recommended list of core security policies and SOC 2 reports to achieve > 90% auto-completion rates.

⏱️ 4 min read
Questionnaires/docs/questionnaires/uploading-and-processing-xlsx

Uploading & Processing Excel Questionnaires (.xlsx)

How OpenPyXL processes multi-sheet questionnaires while preserving formulas, cell formatting, and dropdowns.

⏱️ 3 min read
Questionnaires/docs/questionnaires/exception-first-review-workflow

Exception-First Review Workflow

How to use the Workbench Grid to isolate Verified, Review, Conflict, and Missing evidence states.

⏱️ 4 min read
Evidence Vault/docs/evidence-vault/understanding-citations-and-provenance

Understanding Citations & Evidence Provenance

Learn how section headings, paragraph snippets, and relevance scores guarantee audit defensibility.

⏱️ 3 min read
Security & Compliance/docs/security-and-compliance/grounded-ai-reasoning-invariant

The Grounded AI Reasoning Invariant

Technical breakdown of why AI never manufactures organizational truth or hallucinates security claims.

⏱️ 5 min read
Troubleshooting/docs/troubleshooting/faqs-and-common-issues

Frequently Asked Questions (FAQs) & Troubleshooting

Common questions on AI model non-training, multi-tab Excel files, conflict resolution, and exports.

⏱️ 4 min read